When talking to general counsels, legal ops teams and CFO's, I seem to hear this comment very often:
We are too small for ebilling.
Why? What does that even mean. To qualify it - I don't mean just the 10 person small business, I mean the companies that have 5, 10 even 50 legal team members, spending tens of millions annually on outside counsel and maybe even be part of a public company. Why would they feel they are too small for ebilling?
Maybe ebilling (and other tools for in-house counsel) are just for "the big guys", and everyone else has to settle for email and Excel. But that can't be it, we have ebilling in our personal lives. Our banks give us the ability to pay online. Many service providers will ebill us. Apps like Mint allow us to aggregate our personal finances into easy to use dashboards providing KPI's, trends, and actionable content. So why is it that a legal team is too small?
There it is. That's your answer. You aren't too small, you are simply too small for legacy vendors. Too small of an account, too demanding, not enough users, etc, etc. Too small for the pain it requires to roll out legacy software that can't scale.
Because you are too small for them.